GPAC-N Terms and Conditions

GPAC‑N — General Terms & Conditions of Use

Effective: Feb 2026
Review: Annually or as required
Document owner: Management Lead

1. Acceptance of These Terms

By receiving healthcare services from a General Practitioner (GP) operating independently or within a practice supported by GP Aged Care Network Pty Ltd (GPAC-N), you agree to these Terms and Conditions of Care.

These Terms incorporate the following GPAC-N policies (as updated from time to time):

  • Privacy Policy

  • Patient Communication Policy

  • Patient Rights & Anti-Discrimination Policy

  • Team-Based Care Policy

Copies are available at www.gpac.network/policy.

2. Independent Medical Practitioners

GPs supported by GPAC-N are independent medical practitioners responsible for their own clinical decision-making, professional registration, and medical indemnity.

GPAC-N provides administrative, governance and coordination support but does not direct clinical care.



3. Team-Based Model of Care

You consent to receiving care within a team-based model which may involve:

  • Nurses

  • Allied health professionals

  • GP registrars or students (with supervision)

  • Administrative and care coordination staff

  • RACF clinical staff

Your GP retains overall clinical responsibility for your care.

You may decline involvement of students or trainees at any time.



4. Privacy and Use of Information

Your personal and health information is collected, stored and used in accordance with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles

  • Relevant State/Territory health records legislation

Your information may be shared with:

  • RACF staff involved in your care

  • Specialists and allied health providers

  • GPAC-N support staff for coordination and quality assurance

  • Medicare and relevant health authorities where required

You may request access to your health records in accordance with applicable law.


5. Use of AI for Clinical Documentation

Your GP may use secure AI-assisted clinical documentation tools (medical scribe software) to transcribe consultation notes and prepare referrals.

Where AI documentation is used:

  • Your GP reviews and approves all clinical notes.

  • The AI tool does not independently diagnose or make clinical decisions.

  • Identifiable data is not retained by the AI tool beyond the documentation process.

  • You may withdraw consent for AI documentation at any time.

6. De-Identified Data for Quality Improvement

GPAC-N may use de-identified clinical data for:

  • Clinical audits

  • Quality improvement activities

  • Reporting to health authorities

  • Program participation (e.g. MyMedicare, GPACI)

This data does not identify you personally.

7. MyMedicare and Funding Programs

MyMedicare is a voluntary patient registration system designed to support continuity of care.

Registration may:

  • Enable access to funding under the GP Aged Care Incentive (GPACI)

  • Support bulk-billing of eligible services

  • Improve coordination across healthcare providers

If you choose not to register, certain services may attract out-of-pocket costs depending on Medicare eligibility and funding arrangements.

You may withdraw from MyMedicare at any time.


8. My Health Record

You consent to your GP and healthcare team:

  • Accessing your My Health Record where clinically appropriate

  • Uploading relevant health summaries or documents

You may manage My Health Record settings independently via the national system.


9. Communication and Recalls

You consent to being contacted and followed up by your GP or GPAC-N health provider regarding:

  • Test results

  • Clinical recalls

  • Preventative health reminders

  • Appointment notifications

Communication may occur via phone, SMS, secure electronic messaging, or RACF staff where appropriate.


10. Respectful Conduct

GPAC-N maintains a safe and respectful healthcare environment.

Aggressive, abusive, discriminatory, or threatening behaviour toward staff, practitioners, or other residents will not be tolerated and may result in withdrawal of services where lawful.


11. Complaints and Feedback

If you have concerns about your care, privacy, or conduct, you may:

You may also escalate complaints to relevant regulatory authorities where appropriate.



12. Acceptance of Terms for Access

By accessing or using www.gpac.network, the GPAC-N Portal, or any associated digital systems (“Website”), you agree to these Terms of Use.

If you do not agree, you must not use the Website or Portal.


13. Information Only – Not Medical Advice

Content on this Website is provided for general information purposes only and does not constitute medical advice, diagnosis, or treatment.

Clinical advice is provided only through consultation with an independent medical practitioner.


14. Portal Access – Authorised Users Only

Access to the GPAC-N Portal (including provider listings, RACF listings, consent systems, or administrative functions) is restricted to authorised individuals.

Authorised users may include:

  • Registered GPs and healthcare practitioners

  • RACF representatives

  • Approved contractors

  • GPAC-N staff

  • Patients accessing consent or complaint systems

You must not:

  • Share login credentials

  • Access data not relevant to your role

  • Attempt to bypass security controls

  • Use automated scraping tools

  • Reverse engineer, copy, or reproduce portal data

GPAC-N reserves the right to suspend or revoke access where misuse is suspected



15. Privacy and Data Protection

Use of this Website is governed by the GPAC-N Privacy Policy.

Personal information submitted through forms or portals will be handled in accordance with:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles

  • Applicable health records legislation

16. Intellectual Property

All Website content, branding, portal structure, text, graphics, and materials are the property of GPAC-N unless otherwise stated.

You may not reproduce, modify, distribute, or commercially exploit any material without written permission.

17. Acceptable Use

You agree not to:

  • Interfere with Website security or performance

  • Upload malicious code

  • Transmit unlawful, defamatory, discriminatory, or misleading content

  • Impersonate another individual or organisation


18. Third-Party Links

The Website may contain links to external websites.

GPAC-N does not control and is not responsible for third-party content, privacy practices, or services.

19. Limitation of Liability

To the extent permitted by law:

  • GPAC-N is not liable for reliance on Website information.

  • GPAC-N does not guarantee uninterrupted access.

  • GPAC-N is not responsible for technical failures beyond its control.

Nothing in these Terms excludes liability that cannot be excluded under Australian law.


20. Modifications

GPAC-N may update these Terms at any time. The latest version will be published on the Website.

Continued use constitutes acceptance of updated Terms.


21. Governing Law

These Terms are governed by the laws of Queensland, Australia.

22. Contact

  • Privacy Officer: privacy@gpacn.network

  • Clinical Governance: clinical@gpac.network

  • IT/Security Support: support@gpac.network

  • Complaints: https://portal.gpac.network/public-complaint

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