GPAC-N Wider Brisbane
Service Area
Wider Brisbane Area
2/11 Ballow Road, Dunwich QLD 4183
Contact
Ph: 07 3524 7810
Monday to Friday
9:00am – 5:00pm
Practice Information
Aged care visiting only
Bulk billing available for eligible Medicare and DVA residents where Medicare requirements are met.
Who are the Doctors and NPs at this Practice?
View the GPs and Nurse Practitioners connected with this GPAC-N practice location. Provider profiles are available through the GPAC-N portal.
Aged Care Visiting Service Only
GPAC-N is a mobile aged care visiting GP service. This practice does not operate as a walk-in general practice clinic. Services are provided to residents of supported Residential Aged Care Facilities.
Services Provided
This practice location provides aged care visiting support for residents in Residential Aged Care Facilities.
You shared. We listened.
Your feedback is helping shape better care.
Thank you to the patients, families and aged care teams who shared their experience. Here is what you told us — and how we are responding.
A strong result, with clear opportunities to improve.
Twenty-four responses included an overall rating. Most were Excellent or Very Good, and communication by clinical staff was the highest-rated questionnaire section.
Overall rating mix
Distribution across the 24 rated responses.
- Excellent9
- Very Good11
- Good3
- Fair0
- Poor1
Questionnaire section scores
Average score out of five, excluding “Not applicable” and “Don’t know”.
What patients and families told us.
Use the filters and arrows to explore de-identified comments from the review period.
“Doctor was excellent”
“The prompt contact from the GP regarding my mother.”
“Had a doctor on-site within 2 hours of an after hours request for a non critical patient assessment.”
“Liaison between Arcare nursing staff, GP and the patient representative”
“Pleased to have a regular GP visiting my sister”
“Timely feedback from GP regarding information he promised to provide would be good.”
“Communication processes”
“there should be a plan of the medical assistance and information given to the residents and their family”
How we are responding to your feedback.
The report identified three improvement priorities. Open each item to see the feedback theme and the planned response.
01 Timely feedback and follow-up communication Ensuring promised information is relayed promptly. Planned response
You told us
Follow-up information and communication after a GP visit need to be more timely and consistent.
Our plan
Implement a structured post-consultation follow-up protocol so promised information is relayed promptly to patients and families.
- Standardise follow-up communication after consultations.
- Relay promised information promptly to patients and families.
- Include the aged care facility RN where needed so treatment plans are noted.
02 Time from request to GP attendance Clearer expectations, updates and escalation pathways. Planned response
You told us
Patients, families and facility staff need clearer information about when a GP will attend and what to do when a concern is urgent.
Our plan
Improve communication and escalation processes, while reviewing internal scheduling for opportunities to reduce unnecessary delays.
- Provide regular updates when attendance is delayed.
- Clarify pathways for urgent clinical concerns.
- Give new patients and families clearer information about how the service operates.
03 Knowledge of each patient’s medical history Better information before consultations begin. Planned response
You told us
GPs need reliable access to accurate, current medical history, medication information and recent clinical updates.
Our plan
Strengthen onboarding for new facilities and patients so relevant information is available before consultations.
- Use the Nurse Practitioner or clinical team to review and update records and health summaries where appropriate.
- Work with facilities to improve access to their clinical systems.
- Make medication information and recent clinical updates readily available to the treating GP.
Mobile GP aged care visiting service supporting residents in Residential Aged Care Facilities across the Wider Brisbane area.
Practice Policies
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Due to the confidential nature of your health information and requests from third parties (including law firms and insurers), our Privacy Policy outlines how we communicate with patients and manage requests for patient information.
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Review our policy on how the practice handles communication with patients across a range of media, such as telephone, email, and social media. As well as how the practice handles communication with patients that have communication issues such as language, and hearing impairments.
View Patient Communications Policy -
Our policy upholds patients’ rights and ensures access to our service.
View our Patient Rights and Anti-Discrimination Policy -
At GPAC‑N, we require a structured, collaborative approach to care. Every patient benefits from a team-based model that brings together the GP, RACF staff, nurses, allied health professionals, and specialists. By working in close coordination, we ensure that each resident’s medical, functional, and emotional needs are met with continuity, clarity, and compassion.
View our Team-based Care Policy
Practice Forms
After-Hours Care
After-hours arrangements may vary by facility and by provider. Residents and families should first contact the Residential Aged Care Facility for urgent clinical concerns.
Where supported, after-hours care may be provided through the resident’s GP, the facility’s usual after-hours pathway, or an external after-hours service.
In an emergency, call 000.
Need help after hours?
Speak with the Residential Aged Care Facility first so they can arrange the appropriate care pathway.
Where local GP or facility pathways are not available, 13SICK may be used as an alternative back-up after-hours option, subject to availability and eligibility.
Visit 13SICK